Charging problems

[rameez564]

I have been using my S24 Ultra for two months, but occasionally when I connect it to the charger, it doesn't respond. Restarting the phone usually resolves the issue, but this has happened three or four times. Has anyone else experienced this?

[Muhammed_7]

Me too i happened to me last night 😮

[Samsung_specialist]

We sincerely apologize for the inconvenience you’re experiencing. Please try the following steps:

Check your charger.
Run a test using the Samsung Members app.
Clean the charging port.
Check for any water or moisture.
Reboot your device.
Update your software.
For more details, you can refer to this link: https://www.samsung.com/ae/support/mobile-devices/what-to-do-if-your-galaxy-phone-is-not-charging/

If these steps do not resolve the issue, please visit the nearest service center:https://www.samsung.com/ae/support/service-center/

[rameez564]

Perhaps it's a software issue, not a hardware one; restarting the phone seems to resolve the problem.