At Samsung, we always aim to provide impeccable services to our customers and we highly regret that you feel this way.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
● Most Galaxy phones support Superfast charging with Samsung chargers, and most phones support Fast wireless charging. When you plug your device into a Samsung Fast Charger, Fast cable charging activates automatically. This feature is usually on by default, but you can also enable it manually.
▶ To enable or disable Superfast charging or Superfast wireless charging:
● Go to Settings, then tap Battery.
● Scroll down and tap Charging settings.
● Tap the switch next to Fast charging or Fast wireless charging. Only supported charging speeds will appear. Your device will automatically select the fastest available speed based on the connected charger and battery status.
▶ To charge your device: ● For Fast or Super-fast charging, connect the USB cable to your phone or tablet, and plug the adapter into a power outlet. For Fast wireless charging, place your device on a compatible wireless charger.
● Your device will briefly display charging speed and estimated time to full charge, then show only the remaining charging time.
● Once fully charged, disconnect the charger from your device and the outlet.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
