Can't update android

[fitrat]

My phone Samsung Galaxy S10+scv42 is Android 11 version and it cannot be updated to Android 12 and the previous update option is disabled. Can you
 help me? Thanks

[DrShahid]

Manually update

[fitrat]

I clicked the option software update but can't update

[walimohamma]

Not updates

[s205g]

This is a rooted phone.

[fitrat]

No it's unroot

[s205g]

Then take it to nearest service center and ask them to manually update your phone (if possible).