Camera shaking sound

[jsanish]

Anybody notice the Samsung S24 Ultra back camera making a shaking sound? And while zooming, I hear a lens-changing sound. Is this normal?

[Abhirx]

Yes, its adjusting focus. Its not camera its sensors

[jsanish]

Yes I feel sound when focus adjusting

[Hitav]

Bro it's normal. The sound coming from the camera while shaking is the sound of OIS which stabilize the image. Main 1x lens, 3x and 5x lens has that ois in s24 ultra.

[Hitav]

If you are satisfied with my comment then please tag my comment as resolved

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Kindly check the physical condition of your camera lens.

● Kindly disable the Shutter sound.
Path: Camera app> Settings> Swipe to and tap the switch next to the Shutter sound to disable it.

● Use a microfiber cloth or a cleaning wipe to clean the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support