Camera quality worst after December update

[ma_nnu]

The camera quality of s23 is became worst in 3x portrait mode after the December's security patch update. Team please solve the issue ASAP.

[Ramyaboda]

How should I do it?

[ma_nnu]

Click on support in that click send feedback after that click error then type description and take log file and send it with sample captured images

[Ramyaboda]

Going from 1x to 2x zoom on the regular camera makes the pics blurry and kinda crappy.

[ma_nnu]

Yes in my s23 it happens in 3x portrait mode and edges are also too blurry.

[Ramyaboda]

Also, videos lag when I zoom in from 3x to 5x.

[ma_nnu]

Yes, i understood even I facing same issues..

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below mentioned troubleshooting steps, these may help in resolving your concern.

● Use a microfiber cloth or a cleaning wipe to clean the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Clear camera application data: Apps>Camera>Storage>Clear Data

● Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

[ma_nnu]

We can't reset mobile again and again it will give lots of rework to setting and all