Camera focus issue

[DushyantUpmanyu]

I've s24+. Since the first day, images are soft compare to other same models. Even lower models capture sharper images.

I'm a professional photographer so I tried manual mode also but same issue persist.

Even at infinity focus, a 7000/- Chinese phone works better.

Sky images are totally soft, both day and light. Waited for software updates, reset camera, reset phone but nothing works for me.

[DushyantUpmanyu]

No cover, no lens, nothing

[DushyantUpmanyu]

I don't want my phone to be opened. It will never be same. That's what I've heard

[DushyantUpmanyu]

Please go outside, pro mode, click a picture at infinity focus I.e 1. If your images are soft as that of mine . It must be hardware problem, I know

[DushyantUpmanyu]

If it went out of warranty 🙁

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support