Camera challenges

[Anokye_]

Hi guys I just upgraded to android 12 and I'm having a lot of challenges with my phone. Can't take screen shots anymore. Can't take  pictures anymore etc. Please can anyone assist. I'm using S 21 ultra 5G. Thanks

[Tsogo_sam05]

Hi, Anokye_ kindly provide more information related to your query and please advise what error message are you getting?

This will help us properly understand the situation you are facing and allow us to offer the support you need.

[Anokye_]

With screen shot the error message is can't take screen shot due to security policy. And with picture I can't find them in gallery anymore.

[Tsogo_sam05]

Hi, Anokye_ apologies for the inconvenience caused after the update, 

Kindly backup your data and reset your phone to factory.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Accounts and backup
4. Select Backup.

You can also backup and update using Samsung Smart switch. Herewith Smart switch link:

https://www.samsung.com/za/support/smart-switch/

Install the program on your computer and connect your phone to your computer using an Original Samsung cable and follow the prompts.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select General Management.
4. Select Reset.
5. Select Factory data Reset.
6. Tap Reset.