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Original topic:

Call app glitch after one ui 7 update in S23ultra

(Topic created on: 06-06-2025 08:27 PM)
176 Views
Sooriya12
Beginner Level 2
Options
Galaxy S
Ever since i updated my phone to one ui7 , when I click on a name in my contact the dialer selects the next in line contact. It's been a month already .
4 Comments
ArthBen
Beginner Level 3
Galaxy S
The new update is a totally disaster, it changed all my phone, look like to have now a old mobile phone
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Jackie49
Active Level 4
Galaxy S
It sounds like you're experiencing a frustrating bug in One UI 7 where the dialer misselects contacts. This is a known issue that some users have reported after updating to One UI 7.
Here are some troubleshooting steps you can try, based on common fixes for similar One UI 7 bugs and general Android issues:
* Clear Cache of the Phone and Contacts Apps:
* Go to Settings > Apps.
* Find and tap on the Phone app.
* Tap on Storage > Clear cache.
* Repeat these steps for the Contacts app.
* Restart your phone.
* Wipe Cache Partition: This is a more comprehensive way to clear cached data that can sometimes resolve system-level glitches after an update.
* Turn off your phone completely.
* Connect your phone to a computer or another device via a USB cable. (This is often necessary to access recovery mode on newer Samsung devices).
* Press and hold the Volume Up key and the Power key simultaneously.
* When the Android logo appears, release both keys.
* You should see the Android system recovery menu. Use the Volume Down key to navigate to "Wipe cache partition."
* Press the Power key to select it.
* Use the Volume Down key to highlight "Yes" and press the Power key to confirm.
* Once the cache wipe is complete, "Reboot system now" will be highlighted. Press the Power key to restart your device.
* Check "View by storage location" (Samsung Contacts app):
* Open the Contacts app.
* Tap the three dots (menu) in the top right corner.
* Look for an option like "View by storage location" and try changing it to "Phone" if it's currently set to something else (like a Google account). If your contacts aren't saved to your phone, you might need to go into the Contacts app settings and "Move contact to other storage location" and choose "Phone".
* Reset all settings: This will reset all your phone's settings to their default values, but it won't delete your personal data (like apps, photos, or contacts).
* Go to Settings > General management > Reset > Reset all settings.
* You may need to reconfigure some settings afterward.
* Report the bug to Samsung: If none of the above solutions work, it's crucial to report this bug to Samsung through the Samsung Members app. This helps them identify and prioritize fixes for future updates.
* Open the Samsung Members app.
* Go to Support > Send feedback.
* Describe the issue in detail, including when it started (after the One UI 7 update) and what happens when you try to dial.
Important Note: One UI 7 is a relatively new update, and some initial releases might have bugs. Samsung typically releases maintenance updates to address these issues. Keep an eye out for any new software updates for your device, as a fix for this specific bug might be included.
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tufeeq
Active Level 1
Galaxy S
In my mobile still can't show UI 7 update how to update
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Samsung_specialist
Community Manager
Options
Galaxy S

We apprcatiet your time , kinldy try these steps with us :
Step 1. Optimize internet connection
Step 2. Clear App data and cache
Step 3. Free up space on device storage
Step 4. Reinstall the App
Step 5. Factory reset the device
For more details you may refer to this link https://www.samsung.com/ae/support/mobile-devices/solutions-for-apps-crashing-and-freezing-on-your-g...

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