Original topic:

Call Recorder Not Working

(Topic created on: 07-29-2021 09:39 AM)
426 Views
HammyS
Active Level 1
Options
Galaxy S
I'm using a Samsung Galaxy S10 lite model which was purchased from the United States..... Recently I tried to record my calls, but there is no option in the call settings..... Please respond soon....
7 Comments
IcyJay30
Expert Level 3
Galaxy S
Its a country specific feature
Many countries don't allow call recording
HammyS
Active Level 1
Galaxy S
I'm using it in India
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HammyS
Active Level 1
Galaxy S
Also there is setting even saying auto recording in my phone settings
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Galaxy S
If you have call recorder settings,then check below screenshot

Also,if you are using wifi calling then it won't work 20190721_143125_5112.jpg
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VigneshRSunil
Active Level 6
Galaxy S
Change the csc of your phone only samsung devices bought from india supports call recording
Tp change the csc if your device:
Go to phone app dial *#06#
A dialogue box appears showing your imei no note down the 1st imei no
Then,dial*#272*IMEI OF YOUR DEVICE#
Then a screen appers showing a list of csc select ins from that list and click on install.
Then your phone will restart
After restart yourphone will have call recording option
Warning:Doing this will erase all data on your device.Take a backup of your data before doingthis
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VigneshRSunil
Active Level 6
Galaxy S
Replace "IMEI OF YOUR DEVICE" by the first imei you noted down
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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