CPU overload notification

[Thunderdevil]

I have been getting this "warning message", for a while, saying some apps are overloading my cpu. I have been getting this after installing apple music, but I get this notification even when the app is not running in the background.

Device : Galaxy S23, 8/256

Software : One UI 6.1

Security patch level : January 2025 update

[Wodehouse]

It's definitely concerning to get CPU overload warnings, especially when you suspect a specific app might be the culprit. Even if Apple Music isn't actively running, it could still be impacting your system. Here's a breakdown of troubleshooting steps you can take on your Galaxy S23:
1. Investigate Apple Music:
* Check for Apple Music updates: Ensure your Apple Music app is up-to-date. Outdated versions can have bugs that cause excessive resource usage.
* Review Apple Music settings: Look for settings related to background activity, downloads, or streaming quality. Lowering these might help.
* Reinstall Apple Music: Uninstall and reinstall the app. This can sometimes fix corrupted installations that might be causing the issue.
2. Monitor CPU Usage:
* Use Device Care: Your S23 has a built-in "Device Care" feature (Settings > Battery and device care). Use it to monitor CPU usage and see which apps are consuming the most resources.
* Check for other high-usage apps: Even if Apple Music is the primary suspect, other apps might be contributing to the overload. Identify and address any other apps with high CPU usage.
3. Optimize Your Device:
* Restart your phone: This classic fix often resolves temporary software glitches that can cause CPU overload.
* Close background apps: Close any unnecessary apps running in the background. Even if they don't seem active, they might still be consuming resources.
* Clear cache and data: Clearing the cache and data for apps (especially Apple Music) can sometimes resolve issues related to corrupted files.
* Check for software updates: Ensure your S23 is running the latest software version. Updates often contain bug fixes and performance improvements.
* Run a security scan: Use a reputable antivirus app to scan your device for malware or other malicious software that might be causing excessive CPU usage.
4. Advanced Troubleshooting:
* Boot in Safe Mode: This disables third-party apps and helps determine if an app is causing the problem. If the issue goes away in safe mode, a third-party app is likely the culprit.
* Factory reset (as a last resort): This should be a last resort as it will erase all data on your phone. Back up important data before performing a factory reset.
5. Consider Alternatives:
* Explore alternative music apps: If the issue persists, consider trying other music streaming apps to see if they cause the same problem.
If the problem continues after trying these steps:
* Contact Samsung support: They can provide further assistance and determine if there's a hardware issue with your device.
* Contact Apple support: They might have specific insights into issues related to the Apple Music app on Android devices.
Remember to provide as much detail as possible when seeking support, including the specific warning message you're seeing, the steps you've already taken, and any other relevant information.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[Thunderdevil]

Thank you, I will try the steps you have mentioned above.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Thunderdevil]

How do I find the log files?