Active Level 5
Galaxy S20 plus has very huge and serious issue about its front facing camera, as well rear camera, first of all front camera, it hasn't balanced brightness while video calling by any application, It has so dark contrast, even though you can't even see your face while video calling specially low light condition. Now rear camera struggle to focus and for saturation as well as lighting conditions it brighter and it's look like over saturated. Samsung shouldn't be careless about his flagship users. 
3 Comments
Active Level 5
its true
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Active Level 5
it's totally shameful for all premium segments in Samsung series....why Samsung doing like this😡😡😡
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Active Level 9

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and perform following methods to resolve the Camera quality issue:

1. Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2. Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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