Original topic:

Built in mic issue in s24 ultra software

(Topic created on: 05-15-2024 04:56 PM)
133 Views
kaabi85
Active Level 1
Options
Galaxy S
can't make a voice message in whatsapp or snapchat or even voice recorder using any bluetooth headset in my s24 ultra...
Only device built in mic Working while in bluetooth headset 

It's a bug in the software 

4 Comments
JupiterGuy
Active Level 4
Galaxy S
Is microphone access turned on?
0 Likes
kaabi85
Active Level 1
Galaxy S
It's turned on ,, I even took it to the repair centre in galaxy store. And they said it's a bug in new software in all devices
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Samsung_specialist
Community Manager
Options
Galaxy S

First, try rebooting both your device and your Bluetooth headset. If the problem persists, follow the steps below to troubleshoot your Bluetooth headset audio issue.

Go to Settings > Software update.

Tap on Download and install.

Follow the on-screen instructions.


Try re-pairing the device to the Bluetooth headset

An unstable connection between your device and the headset may be causing your audio issue. Follow the guide below to disconnect and reconnect your headset.


Step 1. Open Settings and tap Connections.

Step 2. Tap Bluetooth.

Step 3. Turn on Bluetooth and tap Settings, located next to the connected Bluetooth headset.

Step 4. Tap Unpair.

Step 5. Tap Back.

Step 6. Turn on Bluetooth and enable pairing mode on the headset. When the headset appears under Available devices, tap and connect the headset to the device.

 

You can also Report an Error using the Samsung Member Application

Launch Samsung Members app.

Tap on Support, Scroll down the screen and select Error Reports.

Choose a Category below.

Make Sure That Send System Log Data is selected to help resolve your questions quickly and describe your problem in detail.

Change the Frequency to Whichever You Prefer.

You Will Get a Response Notification Shortly From Samsung.

0 Likes
kaabi85
Active Level 1
Galaxy S
Well i have tried everything ,,, still the same. Once you connect to a bluetooth device then you can't record any message using the bluetooth mic. I've tried it in many of my friends devices it's the same. That means there should be a software update to fix this bug
That simple
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