Boost dialouge & Audio delay

[baselbero]

Dear samsung team,

I discovered something in the " sound & effects " section , if you tuned on Boost dialouge , you will notice a delay in the sound if you are watching a video online on Instagram- facebook etc .. the delay is like ~100ms .. i tested this with the option On and Off and came to a conclusion that using this feature causes a delay in lip sync in online videos ..

Interesting it doesnt cause any delay if you are watching video that is saved on your phone gallery ..

Anyone tried this and came across this issue or iam just hilusnating ?

[zakki123]

Same and worse with me.
And it's not even turning on

[baselbero]

You noticed audio delay while playing online videos in instagram / tiktok ?

[zakki123]

Yes

[Samsung_specialist]

Thank you for bringing this to our attention. We appreciate your detailed feedback regarding the "Boost Dialogue" feature under the Sound & Effects settings, and we apologize for any inconvenience caused by the delay in sound sync while watching online videos.

Based on your description, it seems that the Boost Dialogue feature is affecting the audio-video synchronization specifically on streaming platforms like Instagram and Facebook, but not on locally saved videos. This could be due to the way the feature processes sound for dialogue enhancement, which may introduce a slight delay in real-time streaming.

Here are a few things you can try:

• Disable Boost Dialogue: As you've already tested, turning off Boost Dialogue eliminates the delay, which is a good temporary solution while watching online videos.
• Check for Software Updates: Make sure your device is running the latest software update. Sometimes, issues like this can be resolved through updates that improve the overall performance and compatibility of features.
• Audio Settings Adjustment: You may also want to explore other audio enhancements or sound modes in the Sound & Vibration settings and check if any of them contribute to the delay.
• Test on Other Apps: It might be helpful to test this behavior on other video streaming apps (e.g., YouTube) to confirm if the delay issue persists across different platforms.

If this issue continues or seems to be specific to your device, we recommend visiting a Samsung Authorized Service Center for further diagnostics. You can find your nearest service center here:
https://www.samsung.com/ae/support/service-center/

Thank you again for bringing this up. Please let us know if you need any further assistance.