Bluetooth not working on windows 10

[sammy25]

After the UI2.5 update I am not able to connect to any windows 10 laptop. I tried on 2 different ones.

I reinstalled the driver on laptop , restarted it a couple of times.

Also I have cleared data and cache on phone's bluetooth too.

Bluetooth speakers are connecting fine though.

Help please!

[RishabhJangir]

try to report the issue

[sammy25]

already did but I don't have high hopes with Samsung

[Anikroyale]

Which version of Windows 10 are you using?

[sammy25]

2004

[Anikroyale]

Ha, check for updates as Windows 10 2004 has driver issues.

[RishabhJangir]

my issue with a51 was resolved my samsung..... samsung had the best customer care service than any other brand.
sent log files and they will provide you solution within 5 days

[Anonymous]

Maybe a software glitch.. Better visit service center for reflashing firmware.. It definitely helps in performance of your device too ✌️✌️

[Anonymous]

Wait a min does same laptop connects to other devices?

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support