sammy25
Active Level 7
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Galaxy S
After the UI2.5 update I am not able to connect to any windows 10 laptop. I tried on 2 different ones.

I reinstalled the driver on laptop , restarted it a couple of times.
Also I have cleared data and cache on phone's bluetooth too.

Bluetooth speakers are connecting fine though.

Help please!
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9 Comments
RishabhJangir
Active Level 8
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Galaxy S
try to report the issue
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sammy25
Active Level 7
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Galaxy S
already did but I don't have high hopes with Samsung
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Anikroyale
Expert Level 5
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Galaxy S
Which version of Windows 10 are you using?
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sammy25
Active Level 7
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Galaxy S
2004
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Anikroyale
Expert Level 5
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Galaxy S
Ha, check for updates as Windows 10 2004 has driver issues.
RishabhJangir
Active Level 8
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Galaxy S
my issue with a51 was resolved my samsung..... samsung had the best customer care service than any other brand.
sent log files and they will provide you solution within 5 days
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Anonymous
Not applicable
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Galaxy S
Maybe a software glitch.. Better visit service center for reflashing firmware.. It definitely helps in performance of your device too ✌️✌️
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Anonymous
Not applicable
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Galaxy S
Wait a min does same laptop connects to other devices?
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Samsung_Support3
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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