Original topic:

Bluetooth issue

(Topic created on: 11-23-2020 10:33 PM)
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s7edgeeeee
Beginner Level 2
Options
Galaxy S
When i connect my phone to bluetooth  earphones it pairs and get connected but the sound still comes from phone speaker   help *_* phone( S7 EDGE)
3 Comments
joeblack
Active Level 1
Galaxy S
yeah...i an having same issue with m52
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joeblack
Active Level 1
Galaxy S
m51*
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Bluetooth connectivity" issue kindly follow the given below steps:

1. Reset app preferences: Settings >Apps >Tap on More option or on three dots >Reset App Preferences.

2. Clear cache and data of Bluetooth app data:-Settings >Apps >Menu (Three dots) >Show system apps >search and type "Bluetooth" >Bluetooth >Storage >Clear cache >Clear data >OK.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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