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12-14-2023 05:48 AM in
Galaxy S- Mark as New
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12-14-2023 09:33 AM in
Galaxy S- Mark as New
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12-15-2023 11:27 AM in
Galaxy SWe apologize for any inconvenience this may have caused you. Kindly try to restart your device. You can do reset all settings by the following steps:
settings
general management
reset
reset all settings
Please be noted that reset all settings, will not affect your data, only your settings will be back to default. If the issue still persist, we kindly request you to submit an error report to our dedicated technical team. Your cooperation in this matter is highly appreciated. Please follow the outlined steps below to initiate the error reporting process:
Long press the Samsung Members icon on the Apps screen and Tap Error reports.
Tap OK on the agreement popup to send system log data.
Select Symptom category.
Describe the problem in detail and SEND.
Regarding the issue that your facing with your watch, please follow the pbelow steps to send an error report. Please ensure you raise an Error Report within 5 minutes of the issue occurring on your Galaxy device. While raising an Error Report it is important that you DO NOT close the Samsung Members app while log files are being generated.
1
Launch Wearable app icon Galaxy Wearable app
2
Tap on 3 lines icon
3
Select Contact us
4
Tap on Error Reports
5
Tap on Frequency
6
Choose between Once, Often or Sometimes
7
Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on paperclip icon. Once you are ready to send your error report select send icon
Please ensure Send system log data is ticked.
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12-16-2023 02:32 PM in
Galaxy S