Original topic:

Blue light filter bug

(Topic created on: 08-05-2024 04:47 AM)
237 Views
nickname7073
Active Level 2
Options
Galaxy S
Why the effect of blue light filter doesn't appear on lock screen and shows up after unlocking the phone 
Also when whatsapp is opened the screen for biometric authentication doesn't show up the filter.
Why is so ?
It was supposed to be fixed in these big updates of one ui 6, but isn't.
Please take this into notice as it degrades the user experience.
4 Comments
mHappiee
Expert Level 5
Galaxy S
Yeah... This is an age old issue... I don't see any solution coming soon... 😐
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mHappiee
Expert Level 5
Galaxy S
I had the same issue... You can see the solutions and see it makes sense - https://r2.community.samsung.com/t5/Galaxy-A/Eye-comfort-mode-on-Lockscreen/td-p/10681240?src=ShareB...
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rohitkumarmandal
Beginner Level 2
Galaxy S
Rohit
0 Likes
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support