Biometric

[rajaappu]

After recent software updates the bio metrics not working properly 

[MohammedSijah]

Hi Rajappu,
Please try these in sequence and check wheather it solves.
》Update all apps from both Playstore and Galaxy store.
》Reset Biometrics app
(Settings > Apps > Show system apps > Search Biometrics > Storage > Clear Cache >Clear Data. )
》Wipe cache partition
(Simply connect your device to the computer via data cable (or just insert a c-ported headset) > Switch off your device >Press and hold, power button + volume-up button for 4-5 seconds till the phone turn on and boot into the recovery mode.
Use volume keys to navigate to 'wipe cache partition.' Use power key to select and confirm. Then reboot your device. This will not effect any personal data or settings.)
》Perform a forced restart. ((Press and hold the power button and volume down button together for 10-15 seconds till phone shows the Samsung logo.)

[rajaappu]

Dear Mohammed as mentioned the first option I couldn't find like that for the biometric it's not showing like app it's showing default .how to clear cache on these option

[Samsung_specialist]

Thanks for this details reply and solution! 

[MohammedSijah]

Please tap on the small menu button and turn ON "Show system apps".

[Samsung_specialist]

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/