Bill Lost & earphones gone bad

[rocky01]

My friend was gifted a s9+ on his birthday ,phone was purchased in Jaipur, now the bill is lost and akg earphones don't work in one side.
Is there a way to claim warranty

[Sushantnayak]

If has box with him he can take the phone &phone along with earphones and purchase date can be checked through imei no. on box & phone

[rocky01]

yes , he has the box and all accessories but some say invoice is mandatory

[itsb]

no need of any kind of invoices nowadays in Samsung care ..so don't hesitate ..just go

[rocky01]

Should he take phone with him, along with box or just the earphones

[itsb]

phone is must needed for accessory servicing.. they check IMEI & other codes with PC (in this process they may factory reset your Phone) . no box needed.
i personally never carry bill for any kind of servicing (in warrantie state) , they never ask me for bill

[Sushantnayak]

You can go and argue on that as you have a valid imei no. that's registered online. So go ahead and you contact samsung customer through phone or mail for better help as service centers can deny it sometimes.

[SabirMomin]

No need to produce bill. go to service center with original phone whice is associated with falty earphone. They can check your phone warranty period. I personally have changed my earphone in s8 without showing any bill or box.

[rocky01]

how will they know if earphones are from the same phone or if whether they are duplicate.

[rocky01]

also, how long it takes to repair