Original topic:

Bigg issue

(Topic created on: 11-28-2024 03:00 PM)
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akeelc
Active Level 1
Options
Galaxy S
After messaging a friend he also talked about the same ,that some customers who got the free replacement on thier overseas mobile.
But after contacting with proof customer care,they tell that its done by service centre not from their side.I didn't know how is it possible.
Please help anyone know about this issue and its solution.If there is anyone got free display replacements on thier overseas products please help.(Direct messaging me will help me a lot)
3 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have already connected with our service team and customer support team. Since your product was purchased from abroad, repair will be on chargeable basis. Please note the policy is applicable for indian models only for oversease devices the repair cost will applicable as per Samsung poliicies.

We recommend that you kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

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