• Adaptive Battery, • Optimise device in device care, • Analyse the apps that consume more battery and then sleep or deep sleep those apps. • Restart, • Send a error report if the issue persists.
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Kindly try to visit Samsung members application, then get help, and go to diagnostic, to check the battery status.
Then try to go to Settings-Device care-Click Optimize now-Then tap on the three dots-Automation Auto optimize daily.
Make sure that the device is updated to the latest software from settings - software update.
After that try to do a soft reset for the device as well, by press and hold the Power button and the Volume down button simultaneously for more than 7 seconds to restart it. It will not delete any data from the device.
If the problem persists, please send us an Error Report by following the steps below.
Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.
To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.
