Resolved! Solved

Original topic:

Battery learning usage pattern issue

(Topic created on: 12-14-2024 01:17 PM)
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Afsarkhan85
Active Level 3
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Galaxy S
Recently I had done factory reset on my Samsung s22 device. Battery is draining fast and showing learning usage pattern .
Is there is any problem in my device..?
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Resolved!
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product.

To fix battery drain issue please use the link to perform some easy troubleshooting steps: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps:

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

2. Remember the Google password before resetting the device because it is required during initial setup.

3. If you do not remember then reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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