Original topic:

Battery drain - S20+ 5G Exynos version

(Topic created on: 12-18-2020 08:35 AM)
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AntonyK09
Active Level 3
Options
Galaxy S

Hey everyone,

I have a Galaxy S20+ 5G with the Exynos chip and I'm facing battery drain problems. With the recent OneUI 3.0 update, the first week was fine but then the very next day, for whatever I was using the phone for, the battery percentage would reduce every 2 minutes, which is very BAD! Before this update, the battery would drain ALOT if the camera was used for about a minute and the device would heat up like crazy. You can't call a device a flagship phone if it overheats and the battery drains for the most basic things. I had taken my device to a Samsung store a few months ago regarding the battery issue while using the camera and they said that it is NORMAL. They had taken my device for observation to see if anything is going wrong and handed the device back to me after a day. 

 

I can't do anything about my phone but I ask the people at Samsung to please stop selling two variants of the same phone without telling customers and to roll out a software update that would fix the battery drain problem.

 

 

4 Comments
ghost777
Active Level 6
Galaxy S
Yes, Exynos is not a good processor that's why I went for S20FE it has Snapdragon for 5G version. A software update should be able to fix the issue.
Samsung_specialist
Community Manager
Options
Galaxy S

Hi there, 

Please check if there are apps running draining the battery. 

If the issue continues, please bring the device to a Samsung Service Center to get it checked out. 

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AntonyK09
Active Level 3
Galaxy S
I've come to the Samsung store once and got received my phone two days later with the specialist saying that there was no problem. The camera app drains a lot of battery for just being open.
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herito41
Active Level 3
Galaxy S
While playing games .
My frame rate drops to 30fps

My device .s20fe exynos 990
What should i do....

Why you make exynos?
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