Original topic:

Battery cycle count

(Topic created on: 07-17-2025 08:38 AM)
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faheem1231
Active Level 1
Options
Galaxy S

I Just replaced my battery from an official samsung service centre, but all the stats in system dump are exactly the same before and after replacement, was i scammed??
5 Comments
swapan1997
Active Level 9
Galaxy S
Which device you have ?
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faheem1231
Active Level 1
Galaxy S
S23 ultra
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swapan1997
Active Level 9
Galaxy S
Why ?? This is only 2 to 2.5 years old ???
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faheem1231
Active Level 1
Galaxy S
🥹🥹🥲, my back panel completely opened up and seperated from the phone, i thought it was only a glue issue, but the service centre told the battery has swollen, but then I had a look and dint feel the same, so got it replaced, but all the battery stats remains the same as before like the cycle count and battery health percentage 😑
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you visit the service centre where your product was previously serviced. They will provide you with all the information in a better way after inspecting the device physically.

Warm Regards,
Samsung Customer Support

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