Since past few weeks the battery protection feature on my S23 ultra has not been working. The phone keeps charging after reaching 100% in basic mode. The battery status shows 'charging now' and the battery levels don't drop until unplugged. Same happens in 'maximum' and 'adaptive' modes too. I reseted phone settings and also installed the latest updates but the issue still persists.
Is anyone else facing this issue? Were you able to fix it?
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
