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03-18-2020 02:02 PM in
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03-20-2020 09:47 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung!
Kindly follow the below mentioned troubleshooting steps and be assured that it should resolve your issue:
1) Battery optimization:
Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory.
2) If issue has not been resolved then turn off bluetooth, Wi-Fi, mobile hotspot, NFC etc.
Swipe down on the home screen to open notification panel > Tap on Bluetooth, Location/GPS, Wi-Fi, Mobile hotspot, NFC etc. to turn off.
Kindly visit the given link for the complete steps of the battery drain issue:
https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/
If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes):
Samsung Members App > Feedback > Error Report > Attach log file.
Thank you for contacting Samsung.
Warm Regards,
Samsung Customer Support
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04-04-2020 07:26 PM in
Galaxy S