Thank you for sharing your concern and Screen Timeout is an option on Samsung devices that will turn the screen off to save battery life. Out of the box the default is 30 seconds. See the steps to change the Screen Timeout option to keep your phone or tablets screen on for longer. The maximum Screen Timeout time is 10 minutes, but you can also look at turning on the Smart Stay option to let the screen stay on for as long as you're looking at it.
However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to Samsung. Warm regard, Samsung customer support
