Original topic:

Auto framing Issue

(Topic created on: 12-03-2024 03:35 PM)
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milind3003
Active Level 6
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Galaxy S
The automated framing feature in camera settings is significantly degrading video quality, with noticeable distortion compared to standard HD/4K recording. Also i have notice the normal 12 Megapixel is not having the enough clarity as compared to the other phone's camera. 
1 Comment
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support