Auto blocker

[AmanKumarTomar]

I have turned on the auto-blocker many times, but whenever I check after two or three days, it is off. I don't know how, when, or why it is turning off automatically. Is my phone compromised?

[ABHAY_01010]

Nhi work krta h faltu and **bleep** h sb

[Himanshu_]

I am a user of S23. & its working fine in my case😊

[Wodehouse]

It's definitely suspicious that your auto-blocker keeps turning off by itself. While it's not necessarily a sign that your phone is compromised, it's a good idea to investigate and take precautions. Here's a breakdown of possible reasons and what you should do:
Possible Reasons:
* Software Glitch: It could be a bug in your phone's operating system or a conflict with another app. Sometimes, updates or app installations can cause unexpected behavior.
* Accidental Taps: It's possible you're accidentally turning it off when handling your phone. Check if the auto-blocker toggle is easily accessible in your settings or if you have any routines or gestures that might be affecting it.
* App Interference: Some apps might have permissions that allow them to modify system settings, including security features like the auto-blocker. This is less common but possible.
* Malicious App (Less Likely): While less probable, a malicious app could be disabling the auto-blocker to install other harmful apps or gain unauthorized access.
What You Should Do:
* Check for Updates: Make sure your phone's operating system and all your apps are up to date. Updates often include bug fixes that might address this issue.
* Review App Permissions: Go through the permissions of your apps, especially any recently installed ones. Look for apps that have permissions to modify system settings or security features. If you find any suspicious permissions, consider revoking them or uninstalling the app.
* Scan for Malware: Use a reputable antivirus or anti-malware app to scan your phone for any malicious software. This can help identify and remove any potential threats.
* Check for Routines or Gestures: If you use any automation apps or have custom gestures set up, review them to ensure they're not inadvertently turning off the auto-blocker.
* Monitor the Issue: Pay close attention to when the auto-blocker turns off. Is it after a specific action, at a certain time, or seemingly random? This can help you narrow down the cause.
* Factory Reset (Last Resort): If you've tried everything else and the issue persists, a factory reset might be necessary. This will erase all data on your phone, so be sure to back up important files beforehand.
* Contact Support: If you suspect a more serious issue or you're unable to resolve it yourself, contact your phone's manufacturer or your mobile carrier for support.
Important Notes:
* Change Passwords: As a precaution, consider changing your important passwords, especially for banking, email, and social media accounts.
* Be Cautious with Downloads: Avoid downloading apps from untrusted sources. Stick to official app stores like Google Play Store or Samsung Galaxy Store.
While it's not certain that your phone is compromised, it's always better to be safe than sorry. By following these steps, you can identify the cause of the issue and take appropriate action to protect your device and your data.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support