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09-17-2025 06:57 PM in
Galaxy S- Mark as New
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09-17-2025 07:54 PM in
Galaxy SThere are some reasons.
If the app is too old for your android Version
If the app is not compatible with your soc architecture
If the Original app has paid version
If there is malware in apk which Google can detect beforehand
Etc.
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09-17-2025 08:23 PM in
Galaxy S- Mark as New
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09-18-2025 09:18 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support