Original topic:

Animation lag

(Topic created on: 03-20-2020 11:24 AM)
1721 Views
rap1021
Active Level 10
Options
Galaxy S
Does anyone else also feels that the animations are lagging and stuttering after the march security update in Android 10.
It was fine before the update.
There is no performance drop, only issue with animation in my S10 plus, for eg l. Scrolling in apps, opening recent apps, etc. 
I have also done factory reset twice but the problem is still there.

Hope Samsung is not doing this on purpose just so people will buy the s20.
10 Comments
Anonymous
Not applicable
Galaxy S
well samung has the purpose to do this
0 Likes
muddu
Active Level 3
Galaxy S
heating
0 Likes
rap1021
Active Level 10
Galaxy S
not heating at all
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muddu
Active Level 3
Galaxy S
my device has been heating since I did the update
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rap1021
Active Level 10
Galaxy S
is it heating even when idle..???
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned troubleshooting steps for the animation lag you are facing:
1) Check space availability: keep at least 20% internal memory free.
-Settings > Device Care > Storage.

Kindly visit the given link for the complete steps and be assured it should resolve your issue:
https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):
Samsung Members App > Feedback >Error report > Attach log file.

 

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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pratyakshm
Active Level 2
Galaxy S
does the issue still persist?
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rap1021
Active Level 10
Galaxy S
Yes, little bit
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pratyakshm
Active Level 2
Galaxy S
is it while opening any app or any specific app?
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