Android Auto not working in S20

[Tatun]

Dear Google Team, 

I bought S20 on 6th Nov 20, it's a new mobile, but the problem i am facing is that ANDRIOD AUTO is not working.

The software Android Auto is pre-installed by SAMSUNG, its showing in the APP list as installed but not showing in the home page that means I can not open the app. It’s also not getting connected with my car. (my car support S7 EDGE)

The app also gets disconnected from my Car's android Auto in 2 seconds and the logo also disappears.

As the app is preinstalled by Samsung I can not uninstall it. 

Can any one please help. 

Regards

Kushal

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the issue please follow below given steps:-

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.

2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.

If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[pamya999]

Not working tried above method

[Tatun]

Use 3.1 usb cable