After the latest June security update, Amazon prime is again crashing while trying to play videos with hardware acceleration. This issue plagued us a few months back and now it's back again. Sometimes it doesn't feel worth updating the phone.
Can you check if prime is working correctly on your phones now?
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
