Original topic:

All apps are crashing after the android 12 update on s21 ultra

(Topic created on: 12-05-2021 03:39 PM)
DrRayes
Beginner Level 2
Options
Galaxy S
Any fixes for this issue
1 Comment
Samsung_specialist
Community Manager
Options
Galaxy S

Hello,

Please perform the wipe cache partition of the device and check if it works.

If the device is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the device storage. Unlike a master reset, wiping the cache partition does not delete your personal data.

1. Turn off the device.

2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.

3. When the Android logo displays, release all three keys.

4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.

5. Press the Volume down key several times to highlight wipe cache partition.

6. Press the Power key to select.

7. Press the Volume down key to highlight yes, them and press the Power key to select.

8. When the wipe cache partition is complete, Reboot system now is highlighted.

9. Press the Power key to restart the device.

Also, please perform clear cache of the apps that are crashing and check if it works.

Go to Settings> Apps> Select the needed app> Storage> Clear cache.

Then reboot your device once.

If the above steps did not work, please send feedback to our engineers directly to check the logs of your device and examine the issue using Error Report:

1. Long press Samsung Members icon on Apps screen and Tap Error reports.

2. Tap OK on agreement popup for sending system log data.

3. Select Symptom category.

4. Describe problem in detail and SEND.