Active Level 3
Dear Samsung, 

I have notice that my secure folder not working while i want to use it.. when i open it to used , and put password then application will be automatically crash and jump on home screen directly. This error happens again and agin but application doesn't open. Kindly fix it. Otherwise i need to choose beeter option. Im using samsung mobile from 15 to 18 years. Dont break our trust. We love samsung and always love in future. So please need help as soon as possible.
9 Comments
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Expert Level 5
once reset secure folder and try
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Expert Level 5
apps.....system apps......secure folder......reset it ....try pattern instead of pin ......check
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Active Level 3
i have already try this method much more time.
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Expert Level 5
then may be software glitches....because many days ago I faced same issue in my old device note 3
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Expert Level 5
I think factory reset may solve this issue...but you have to take backup
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Active Level 6
try to....clear cache and clear data...
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Active Level 3
i have try all basuc step
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Expert Level 3
install other versions of apk from sammobile
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Active Level 6

Try reaching out to the customer care/tech team via feedback section.

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