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03-20-2020 08:58 AM in
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03-20-2020 01:23 PM in
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03-20-2020 11:09 AM in
Galaxy SI saw a tweet and post where it's said that it will be fixed with new major release.
I hope it comes soon
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03-20-2020 11:13 AM in
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03-21-2020 04:07 PM in
Galaxy SAs for S20 series, the heating issue will be fixed in upcoming updates. But not the performance. Now, this is a problem with the chipset itself.
Samsung should release a better and a mature variant of S20 Ultra / Plus and give us an option to upgrade our phones (Esp. Users of S20 series), if they want to keep the customers happy.
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04-05-2020 04:14 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We are extremely apologetic for the inconvinence caused to you. Kindly perform the below mentioned troubleshooting steps and be assured it would resolve your issue:
1) On the home screen swipe down the notification panel. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
Visit the link for the complete steps:
https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
If the issue still persists, kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):
Samsung Members App > Feedback >Error report > Attach log file.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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04-05-2020 04:23 PM in
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