Original topic:

64MP (3:4) Focusing issue on S20

(Topic created on: 06-30-2020 02:12 PM)
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pRoToN6193
Active Level 3
Options
Galaxy S
Anybody else facing this issue?
The focusing isn't happening properly, it does sometimes and vice versa. 

Even if you try to lock the focus it still doesn't work.

What can be done for this? 
6 Comments
sidanashubham
Active Level 7
Galaxy S
yes i am also facing this issue
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Mohakkk
Active Level 5
Galaxy S
yes because in 64mp it isn't on the primary lense. it switches to the other zoom lense..which is not as good as the primary 12mp camera. so it's always better to click in 3:4 of 12mp
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pRoToN6193
Active Level 3
Galaxy S
I know what you're saying. What I'm trying to say is, this isn't right. And a bug fix should be made available for this.
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Mohakkk
Active Level 5
Galaxy S
yesss might come
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GunnerBomb
Active Level 10
Galaxy S
which one sud i go for??
S20 or iphone 11
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Samsung_Support3
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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