5g network bug

[rushikeshmagare302]

5g network is not working properly in my s24ultra phone, please give some tips on it

[rockyyyy4]

Ek dum sahi bola

[Wodehouse]

It's frustrating when a brand-new, high-end phone like the S24 Ultra has 5G connectivity issues. Here's a breakdown of troubleshooting steps, combining general advice with S24-specific considerations:
1. Basic Checks:
* Verify 5G Coverage:
* Ensure 5G is available in your area. Use your carrier's coverage map or app. 5G coverage is still expanding, so it can be patchy.
* Restart Your Phone:
* A simple restart often resolves temporary software glitches.
* Toggle Airplane Mode:
* Turn on Airplane Mode for 15-20 seconds, then turn it off. This can refresh your network connection.
* Check Your SIM Card:
* Ensure your SIM card is properly inserted. If possible, try your SIM in another 5G-compatible device to rule out SIM card issues.
* If you are using an esim, there have been some reported issues with those, and switching to a physical sim card, has solved the problem for some users.
2. Network Settings:
* Network Selection:
* Go to Settings > Connections > Mobile networks > Network mode. Ensure it's set to "5G/LTE/3G/2G (auto connect)."
* Reset Network Settings:
* This can resolve network configuration issues. Go to Settings > General management > Reset > Reset network settings. Note that this will erase saved Wi-Fi passwords and Bluetooth pairings.
* Software Updates:
* Ensure your S24 Ultra's software is up to date. Go to Settings > Software update > Download and install. Carrier updates are often included in these updates.
3. Carrier-Specific Considerations:
* Contact Your Carrier:
* Your carrier can check for network outages in your area, verify your account settings, and ensure your plan supports 5G.
* They can also confirm that your IMEI number is properly registered on their 5G network.
* 5G Bands:
* 5G uses different frequency bands. Ensure your S24 Ultra supports the 5G bands used by your carrier. Sometimes, phones from different regions can have slightly different band support.
* CSC (Consumer Software Customization):
* As seen in the search results, there are some issues related to the CSC, and how it effects 5G connectivity. If your phone has a CSC from a different region than where you are using it, there could be compatability issues. This is a very advanced issue, and not something that is easily fixed.
4. Potential Hardware Issues:
* Phone Case Interference:
* Some phone cases, especially those made of metal, can interfere with signal reception. Try removing your case to see if it improves 5G connectivity.
* Hardware Problems:
* If none of the above steps work, there might be a hardware issue with your S24 Ultra's antenna. Contact Samsung support or visit an authorized service center.
Important Notes:
* 5G signal strength can vary significantly depending on your location, obstacles, and network congestion.
* Keep your phone's software up to date for optimal performance.
I hope this helps!

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you are unable to use 5G on your device kindly visit the given links to resolve your issue.

● 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

● Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[vinayshah]

What problems r u facing?

[rushikeshmagare302]

5g is not working properly. speed problem

[vinayshah]

To be honest, with 5G even after its launch since such a long time, it still feels nascent, totally immature network generation.
1st of all it's not available everywhere especially indoors
Then, accessing 5G is always a battery consuming affair especially on older phones such as my S22Ultra.
Also, even in open space 5G keeps shifting to 4G and vice verse.
Also, on 90% of the Shamesung phones VoNR is not enabled so calling over 5G is not yet possible.
I always try to keep my phone on 4G mode which uses less battery and its reliable. However, Samsung phones have a bug in them that every time u select 4G mode only, it again starts accessing 5G wherever its available.
Its a HUGE BUG by the way.
Any ways
Take care man
Bye for now.

[rushikeshmagare302]

ok