Original topic:

5G network stability problem

(Topic created on: 4 weeks ago)
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Human6543
Active Level 1
Options
Galaxy S
Samsung s24 me phone heat hone par network 5G se 4G par switch kar jata hai aur jab tak phone thanda naa ho tab tak phone me 5G network nhi show krta.
7 Comments
dangisonu
Active Level 2
Galaxy S
Samsung problem bro
Human6543
Active Level 1
Galaxy S
Bahut problem ho rha yarr
Abi37
Active Level 7
Galaxy S
Haan bhai sahi pakde ho. Maine bhi observe kiya hai ki jab S24 garam hota hai tabhi 5G signal drop hota hai aur phone direct 4G pe shift ho jata hai. Jab tak phone ka temperature normal nahi hota, 5G wapas nahi aata.

Actually yeh Samsung ka Thermal Management System hai jo phone ko overheat hone se bachata hai.
Jab internal temperature limit cross karta hai (40°C+), to phone automatically 5G modem ko throttle kar deta hai ya disable kar deta hai kyunki 5G zyada power consume karta hai aur heat bhi generate karta hai.

Iss situation me kuch kaam ke solutions:

Phone ka cover halka ya open use karo, thick case heat trap karta hai

Direct sunlight ya gaming + charging combo avoid karo

Background apps clear rakho, especially heavy ones

Settings > Software update me check kar lo, kabhi patch aata hai for thermal performance

Aur agar issue bar-bar aa raha hai toh Samsung Members app me diagnostics run karke ek report bhej do — wo proper analyze karte hain


Samsung smart hai, but kabhi-kabhi zyada hi protective ban jaata hai 😅
Agar kisi aur ne bhi same face kiya hai toh share karo, maybe ek collective feedback se fix aa jaye future update me 🔧📲
dangisonu
Active Level 2
Galaxy S
Samsung phone should only switch from 5G to 4G when the temperature goes above 45 degrees. I only use the hotspot, even with the cover removed, and it still drops 5G.
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that 5G network service may not be available depending on the network conditions of your mobile network service provider even though you are in the 5G service area.

Regarding this, the mobile network service provider will continuously improve the network quality of 5G service through gradual network coverage expansion going forward. And, the 5G devices use in conjunction with LTE and 5G networks and support the high-speed processing of large data, which may result in increased battery consumption and higher heat generation compared to LTE devices under the same conditions.

Also, when you use applications that require more power for extended periods, the device may heat up due to increased battery consumption as well. If the 5G device heats up to a specific temperature during use, the algorithm to prevent the device’s overheating operates, and accordingly, the maximum performance of the device may be limited and the network signal changes to a 4G network.

This is a normal operating condition to assure continuous device performance.

In this case, please wait for the device to get cool down for a while and then use the device again. If the 5G device gets cooled down to a specific temperature, the device will connect to the 5G network again.

Warm Regards,
Samsung Customer Support

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Human6543
Active Level 1
Galaxy S
Kya yeh problem solve hoga ?
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0287
Beginner Level 5
Galaxy S
682👏0
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