We understand that you're contacting us about an access issue on your Samsung account due to two- step verification. And we really apologize for any inconvenience caused.
For your query, please be informed that it would be best to please submit us this issue directly to our concerned team from the link below:
Then under HOME, select "Samsung account", then click 1:1 ENQUIRY and fill out the form (use the GENERAL on the options to avoid log in requirement). The case will be escalated directly to our concerned team for further assistance. And we'll get back to you as soon as possible with the best solution.
If issue still persist, we recommend you to visit our nearest authorized services centers for further assistance: