Original topic:

video call problem

(Topic created on: 03-12-2018 02:49 PM)
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rahulbhai
Active Level 4
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Galaxy On
galaxy on 8
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2 Comments
rahulbhai
Active Level 4
Galaxy On
unable to make a ny video call over 4g. #samsung galaxy on 8. plz fix tha problem
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admin_
Expert Level 5
Galaxy On
Thanks for reaching out to the Samsung community! We would like to suggest you kindly follow the below mention steps to overcome the Issue;

- Check by using any other SIM card.
- Ensure that network frequency of your device should be selected on Auto-mode.
- Menu > Settings > Connections > More Networks > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE).
- Search for the Network Manually as follows:
Menu > Settings > Connections > More Networks > Mobile Networks > Network Operators > Select Manual Search.
- Kindly go to settings >> General management >> Reset >> Reset network settings.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/