Thanks for query. We would like to inform you that this handset is enriched with the best available features.Kindly follow below mentioned steps to overcome the issue: * We recommend you to charge your handset with original wall charger that came with your handset sales pack. * Check whether UPS(Ultra Power Saving) mode or PS(Power saving) mode is activated (if yes Deactivate it during charging). * Kindly clean the charging point of your charger and battery with a dry and soft cotton cloth to remove unwanted accumulation of dust/waste material. * Kindly follow the standered charging procedure( Charge your device for 150 minutes on switch off mode). - Also would like to tell you Samsung never recommed to use the device during the charging as you have to charge your device on switch off mode.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
