the mobile screen goes off for some time and many times it hangs and no buttons work .... the mobile freezes and you cant do anything you cant even remove the battery as it is molded inside please fix the software issues
Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:- - When the device gets freeze press power and volume down key to force restart the device. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
