pradeepg
Active Level 1
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Galaxy On
the mobile screen goes off for some time and many times it hangs and no buttons work ....
the mobile freezes and you cant do anything
you cant even remove the battery as it is molded inside
please fix the software issues
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4 Comments
showstopper
Active Level 1
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Galaxy On
power +vol up hold to 7 sec will restart the phone
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admin_
Expert Level 5
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Galaxy On
Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-
- When the device gets freeze press power and volume down key to force restart the device.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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pradeepg
Active Level 1
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Galaxy On
always we should do tht please fix the issue
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GoureddyChinnaRaju12
Active Level 5
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Galaxy On
how many times we will doing about hard reset admin sir.
J7max Users want to resolve this issue okk
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