GhantaSingh
Active Level 1
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Galaxy On
hi sir I am using Samsung Galaxy on5 Pro having 1.5 GB RAM now I do like to ask you a question I am using new latest update version 7.1.1. and I am facing a problem sometime my data connection stops working and I need to restart my phone and this things this making me was the experience of new version of Android so sir it is needed to fix this problem quickly thank you
3 Comments
arpit2309
Active Level 3
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Galaxy On
facing same problem in Galaxy On8...
Mobile restart at 30% or less battery...
usergalaxyA50
Active Level 3
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Galaxy On
i have the problem of charging the battery...its taking very long after the update..d0fc613f-2037-4036-b839-4157687db486.jpg
admin_
Expert Level 5
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Galaxy On
"Thanks for being with Samsung and for sharing your.
Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. We would like to suggest you kindly follow the below mention steps to overcome the Issue:-
1) Ensure that network frequency of your device should be selected on Auto-mode.
Menu>Settings> Connections>More Networks> Mobile Networks> Network Mode> Select Auto mode (GSM/WCDMA/LTE).
2) Search for the Network Manually as follows:
Menu> Settings> Connections>More Networks> Mobile Networks> Network Operators> Select Manual Search.
3) You may check by exchanging the SIM in SIM slots.
4) Insert different SIM card in your mobile and check if the issue is resolved or not.
If still issue persists then we would suggest you to once contact with your service provider.
"
If still the issue persist then send system log file using error report (attach log file) using Samsung member application i.e. Samsung member app> feedback>question /error > attach log file.
Kindly feel free to reach us with complete details. Definitely, we would provide you complete resolution. Be sure to hit ♡ when you find an answer that works for you.