MrSamanta
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04-03-2018 09:21 AM in
Galaxy On
"Video call can not be made to this ph no" notification shows when I am trying to video call to any VoLTE network supported networks mob no....pls help
3 Comments
admin_
Expert Level 5
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04-03-2018 03:37 PM in
Galaxy On
Thanks for being with Samsung and sharing your concern. We would like to inform you that please follow the steps below to make video call:-
1. The video calling option is appear next to the voice call logo.
2. After tapping on the video call you will be able to make a video call.
3. To connect via video call the other person should have 3G/4G connectivity and the front camera in his device.
If the issue still persists, we would request you to provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
1. The video calling option is appear next to the voice call logo.
2. After tapping on the video call you will be able to make a video call.
3. To connect via video call the other person should have 3G/4G connectivity and the front camera in his device.
If the issue still persists, we would request you to provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
bhay
Beginner Level 2
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04-04-2018 12:24 PM in
Galaxy On
help
MrSamanta
Beginner Level 2
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04-04-2018 12:48 PM (Last edited 03-13-2019 08:25 PM ) in
Galaxy On
Before I have followed this steps again and again but problems not solved..