Original topic:

Video calling problem

(Topic created on: 04-03-2018 09:21 AM)
119 Views
MrSamanta
Beginner Level 2
Options
Galaxy On
"Video call can not be made to this ph no" notification shows when I am trying to video call to any VoLTE network supported networks mob no....pls help
3 Comments
admin_
Expert Level 5
Galaxy On
Thanks for being with Samsung and sharing your concern. We would like to inform you that please follow the steps below to make video call:-
1. The video calling option is appear next to the voice call logo.
2. After tapping on the video call you will be able to make a video call.
3. To connect via video call the other person should have 3G/4G connectivity and the front camera in his device.
If the issue still persists, we would request you to provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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bhay
Beginner Level 2
Galaxy On
help
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MrSamanta
Beginner Level 2
Galaxy On
Before I have followed this steps again and again but problems not solved..f13ebaf9-d53d-4ea2-996a-bbfd5209ae48.jpg
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