Beginner Level 3
1 Comment
Expert Level 5
Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-

- Check by using any other SIM card.
- The other device also needs to support video calling feature.
- Ensure that network frequency of your device should be selected on Auto-mode.
- Menu > Settings > Connections > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE).
- Search for the Network Manually as follows:
Menu > Settings > Connections > Mobile Networks > Network Operators > Select Manual Search.
- Kindly go to settings >> General management >> Reset >> Reset network settings.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- You can also connect us via Samsung Members web community by following mentioned url-