Please follow the below mentioned steps to resolve the issue:
> Check the availability of the software update in the device and update the device software
> If still issue not resolved,
kindly send us the error log files using Samsung member application by following below mentioned path-
Open Samsung member app>click on “+“icon>send feedback>Error reports>attach log file.
Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Samsung Members Team