Hi there,


Please follow the below mentioned steps to resolve the issue:

> Check the availability of the software update in the device and update the device software

> If still issue not resolved, 

kindly send us the error log files using Samsung member application by following below mentioned path-

Open Samsung member app>click on “+“icon>send feedback>Error reports>attach log file.

Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.



Samsung Members Team