Hi there,

 

Please follow the below mentioned steps to resolve the issue:

> Check the availability of the software update in the device and update the device software

> If still issue not resolved, 

kindly send us the error log files using Samsung member application by following below mentioned path-

Open Samsung member app>click on “+“icon>send feedback>Error reports>attach log file.

Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Regards,

Samsung Members Team

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